PRODA – What is it and why should you use it?
This is a FAQ BLOG and you can refer to our Working as a General Practitioner in Australia blog here.
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Date Updated: 2024-10-08
What is PRODA?
The word PRODA is an acronym for Provider Digital Access. It’s a system used to access multiple online government services including HPOS (Health Professional Online Services) & NDIS (National Disability Insurance Scheme). Anyone wanting to access HPOS must have a PRODA account. It is individual, so your details should not be shared with others wanting access.
Who can use it?
Anyone who works in health care services, whether you’re a healthcare professional or working within the administration team.
What details are needed to open it?
- First Name
- Additional Names (as per your identity documentation)
- Surname
- Gender
- Date of Birth
You’ll create a unique username made up of upper and/or lower case letters and/or numerals. You’ll create a password of between 10 – 20 characters which must contain a minimum of 1 uppercase, 1 lowercase as well as a numeral or special character.
You’ll also need to create 3 security questions.
You will also require an email address, and will need access to that email to verify your account.
This is all clearly laid out in the sign-up process.
To verify your identity, you’ll need to provide 3 government issued ID documents, with suggestions of your Medicare card, Australian drivers licence and your passport (with visa if not Australia). The full list of suggestions are:
If your name doesn’t match your identity documents, you’ll need to provide further supporting evidence.
Why do we need to check our identity?
PRODA allows you access to services that involve both personal and financial information.
What do I do once I have my account?
You’ll need to link it with your existing accounts—if you’re an administrator, this is a step you can skip, and you’ll just have access to the administrative functions.
You’ll need to relink any favourites you had in HPOS once you enter via PRODA.
How do I login?
You can login via: https://proda.humanservices.gov.au/prodalogin/pages/public/login.jsf
Or you can head to https://www.humanservices.gov.au/ and type PRODA into the search bar.
After you’ve entered your username and password, they will email, SMS or send to your app (as per your request) a security code that you’ll need to enter.
Does it expire?
No, but it can be cancelled or suspended.
What is HPOS?
The word HPOS is an acronym for Health Professionals Online Services. This is an online service allowing providers to liaise with Medicare more directly. You can access program, Medicare items and make claims, generate reports and update your details. You can also apply for provider numbers. This is a summary of what can be found:
Services, payments and programs available in HPOS:
- Australian Immunisation Register (AIR)
- Authorised Recipient
- Centrelink Forms
- Child Dental Benefits Schedule
- Closing the Gap (CTG) PBS Co-payment Register
- Department of Veterans’ Affairs
- Healthcare Identifiers Service
- Midwife Professional Indemnity Scheme (MPIS)
- MyMedicare
- Organisation Register
- Pathology Registration
- PBS Authorities
- PBS and RPBS stationery
- Practice Incentives Program (PIP)
- Workforce Incentive Program (WIP) – Practice Stream
- Workforce Incentive Program (WIP) – Doctor Stream
- Prescription Shopping Information Program
- TGA recall and hazard alerts
Things you can do using HPOS
- Access online claiming, including:
- Medicare Patient Claim Webclaim
- Medicare Bulk Bill Webclaim
- DVA Webclaim.
- View these reports:
- Medicare Patient Claims report
- Medicare Bulk Bill reports
- DVA Webclaim reports
- Prescription Shopping Patient Summary reports.
- Manage your details, including:
- apply for an initial provider or prescriber number
- apply for an additional provider number
- administering delegates
- updating or adding your banking and personal details
- viewing details about your provider number
- accessing track and scale information.
- Access patient information, including:
- using Find a Patient and checking Medicare numbers
- verifying concessional entitlement
- viewing patient care plan history.
- Communicate with us by:
- messaging us
- viewing statements and subscriptions
- uploading documents
- uploading selected forms.
- Access useful MBS and PBS functions, including:
- MBS items online checker
- MBS partial payment calculator
- MBS Online
- PBS Schedule.
- Request and manage these Public Key Infrastructure (PKI) certificates:
- NASH PKI certificates for Healthcare Identifiers Service network organisations
- PKI certificates for the Healthcare Identifiers Service.
E-Learning about PRODA: https://hpe.servicesaustralia.gov.au/provider-digital-access.html
If you haven’t registered yet. You can register here: https://proda.humanservices.gov.au/pia/pages/public/registration/account/createAccount.jsf
Should you need help, you may always PRODA on 1800 700 199 and Select Option 1, Monday to Friday from 8:00am-5:00pm local time. Or, you may send an email to proda@servicesaustralia.gov.au.
We Can Help You
Here at People Medical Consulting, we have a passion for guiding medical practitioners through their career pathways to Australia. We have extensive experience in assisting medical facilities in recruiting doctors from local and overseas who will best suit their requirements.
We provide Document Assistance for those requiring support for their PESCI with IME, ACRRM or RACGP, registration and all other mandatory AHPRA requirements, fellowship program related forms and letters, application for Medicare provider and prescriber numbers, application for 19AB or 19AA exemptions and preparation of employment documents.
If you want to talk to someone about your pathway or practice management—book a consultation with us below, or if you need Recruitment or Document Assistance, contact us at help@peoplemedical.com.au or click the buttons below. We’d be glad to help you!
Information from this blog has been taken directly from:
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