Telehealth FAQs

“Telehealth FAQs”


What are the new item numbers? 

You can keep track of the new item numbers at: 


How do I provide these services if I am working from home? 



Pulse+IT has written a great blog summarising the options available for Telehealth services here:


Providing Consultations

There is no specific equipment that is required to be able to provide Medicare-compliant telehealth services. Practitioners are responsible to ensure that the telecommunication methods meet their clinical requirements and satisfies privacy laws. Check out this link on how to select web conferencing solutions as per the Australian Cyber Security Centre: 


Does it matter where the patient is located, or I am located at the time of the consultation?

There are no restrictions. You as a Doctor can provide your services to any patient Australia wide. 


What if I haven’t seen the patient before? 

On the previous standard items this was a requirement that those items would only be eligible if the provider had seen the patient before. This requirement has been removed from the COVID-19 telehealth items. It’s preferred that the patient’s usual doctor performs services with that patient, however that existing relationship may not be available at the time and may not always be possible. 


After Hours Item Numbers – What can I bill?

AskMBS confirms that while currently there are no COVID-19 mirror items for routine after hours attendances, the mirror COVID-19 standard attendance items may be used for services during any period while they remain in effect.


Any standards I need to meet? 

It’s always a good idea to keep an eye on the AHPRA thoughts on Telehealth. Here is the link to their page here: 



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